At Dressing Your Truth, we promise to do everything we can to make your shopping experience fun, comfortable, quick, and simply perfect. We are passionate about providing you with high-quality products that perfectly highlight your Type of beauty. If you are not satisfied with any merchandise you purchase from us, simply return it to us within thirty (30) days from order date for a full refund. Returned items must be undamaged, unworn, unwashed, unaltered, unused, and include a return authorization form. Shipping, insurance, and handling charges are not refundable.
In order to process your return quickly, please follow the instructions under the "Returns" tab in your account area. Upon contacting us with the necessary information, you will receive a return authorization form that must be printed and included with your returned items. Returned items without an authorization form will not be processed. We will refund the full purchase price of the item, excluding shipping, handling and insurance charges.
Once we have received your return and approved it, you will receive a confirmation email indicating the processed refund and credit deposited into your account.
Please contact us at [email protected] if you have any further questions.
Return Policy Terms and Conditions:
Refunds are only made back to the original payment method, or issued as store credit. Orders placed with gift cards only refund value to a gift card or store credit. Under no circumstances may Dressing Your Truth apply credit to another payment method other than the original. In no circumstances will cash be issued for online purchases, whether via store returns, or to Dressing Your Truth Returns.
Refund value is established according to original purchase price paid by the customer, as indicated on the receipt, not the greater or lesser value as marked online at the time of return.
The shipping value paid by the customer to ship the order to the customer’s address is not refundable, except as stated within Shipping Refunds.
Refunds are not credited until returned merchandise has been received and inspected for eligibility.
Refunds may take up to two billing cycles to show up on customer's credit card statement.
Though Dressing Your Truth makes its best effort to align promotional pricing to achieve high levels of customer satisfaction, at times a price reduction results in a customer paying a higher price within a short time preceding the price reduction. Dressing Your Truth has established a policy to provide price adjustments in certain instances, when a customer brings a price difference to Dressing Your Truth's attention.
Price adjustments may be made when merchandise purchased at full price is marked down to a permanently reduced price and appears in our Sale category. Customer must contact Dressing Your Truth customer service via email and include their order number and contact information. Customer should not return merchandise to initiate a price adjustment.
Price adjustments are provided in the form of online store credit in the customer's account.
Gift Card Returns:
Gift cards are not eligible for return.
Shipping Charge Refunds:
Returned items determined to be damaged by the manufacturer or defective will be refunded to the customer for the purchase price and shipping costs of delivery charged to the customer. A credit of up to $6.55 will be issued to the customer in the form of a Dressing Your Truth store credit to compensate for costs of return shipping to Dressing Your Truth.
Refunds are not provided for shipping to the customer’s designated delivery address, except in the event of a Dressing Your Truth error, such as wrong item shipped, manufacturer defect, or wrong shipping address.
Dressing Your Truth will provide promotional shipping rates from time to time to reduce the cost of a purchase for customers. These shipping promotion values, whether express or any implied, are not eligible for a refund.
If you receive a product with a manufacturer's defect, we are sorry about that! Please email customer support at [email protected] with a photo of the defect and they will be happy to assist you.
Normal Business Practice Notice:
Dressing Your Truth reserves the right to record and analyze customer return behavior at its discretion. Dressing Your Truth Returns reserves the right to inspect returned merchandise and make a fair assessment of condition of returned merchandise and packaging to determine salable condition of goods and refund eligibility.