What do I do if an item is missing or damaged?
Please contact us at [email protected] to report any missing or damaged items. Please include your order number and complete item name(s) and we'd be happy to help you.
How do I change my email address?
Please email [email protected] with your old and new email address and they will update this for you.
Can I make a change to my order?
We are sorry, but we cannot make changes to an order once it has been placed.
Will you be restocking Items in your store?
It’s rare, but it does happen. Due to the specialty of handpicking items that are unique to the 4 Types of beauty, we are typically unable to restock an item—once it is sold out, it's sold out! But on rare occasions, some items are able to make a second debut or become a regularly stocked item if they become available again from one of our manufacturers.
I received an email that says an item I ordered is out-of-stock. Will I receive the item later?
We do everything we can to fill your order completely. From time to time, something that was ordered may not be available anymore. If that happens to your order, please accept our apologies. We'll let you know by sending you an e-mail. The unavailable item will be removed from your order and you will not be charged for it. We will ship the rest of your order and send a promotion code for $5 off your next order.
Can I use more than one promotion code on my order?
Smart thinking! But the answer, we’re sorry, is no. Dressing Your Truth Store coupon codes cannot be combined. Our system will only accept the last coupon code entered—so we’d suggest entering the one with the higher discount.
I just placed an order yesterday, and now you're offering a coupon. Can I use it on my previous order?
We’d want to do that, too! But unfortunately, we are unable to retroactively apply coupon codes to orders that have already been placed.
Something I just ordered yesterday at full price is now marked down! Can I get the new price?
Yes, of course! If your order was placed within 7 days of the item(s) being reduced and you purchased the item(s) at the original price, we'll issue you the price difference in store credit. We cannot offer further markdowns on Sale category merchandise.
My order status says, "pending." What does that mean?
It does rhyme with “sending,” but “pending” simply means that our system has successfully received your order. Once your order leaves our fulfillment center, we'll email you a tracking number, and your order status will change to “Shipped.”
Are your make-up and hair-care products gluten-free?
Celiac and gluten-sensitive friends rejoice! Yes, our make-up and hair care products are gluten-free. You can view the full ingredients list for each makeup item in the product description.
What is your return policy?
Read the Return Policy here.
How do I process a return?
To help us process your return quickly, please follow the instructions under the "Returns" tab in your account. After you contact us with the necessary information, we will email you a Return Authorization form for you to print out and include with your returned item(s). Return packages without an authorization form will not be processed.
Where's my refund?
Returns are usually processed within about 5–7 business days after we receive your package, and we'll email you a confirmation as soon as we process the refund.
What is your shipping policy?
We strive to offer the very best shipping service possible. We ship most of our packages via DHL. Most orders shipping in the United States will arrive within 4 days of placing your order. For international orders please allow up to 4 weeks to receive your package.
International orders may be limited to only certain countries and will be shipped by least cost International. If your order is shipping outside the United States, you may be required to pay duties, taxes and other fees. These costs will be your responsibility.
Shipping and handling charges for our items are based upon shipping weight of each product and for delivery to your address zone as established by UPS and USPS Priority Mail. It should be noted that most orders take 1–2 business days to process through our system prior to notifying you of the shipping tracking numbers.
If you have further questions, please contact us at [email protected].
Do you ship internationally?
Yes, we do! For details, see our shipping information page.
Can I order online and pick-up at the store in Utah?
Sorry, we are unable offer this service at this time.
What is the Dressing Your Truth Rewards Program?
The Dressing Your Truth Rewards Program is designed to reward Dressing Your Truth members for purchasing items at the Dressing Your Truth Store and for sharing Dressing Your Truth with friends. You’ll automatically accrue Dressing Your Truth rewards credit based on all qualifying purchases. You can then use this credit towards any purchase at the Dressing Your Truth Store. Rewards credit expires after six months.
How do I earn Dressing Your Truth Rewards credit?
Earning rewards credit is easy! After you purchase the Dressing Your Truth program and start shopping at the Dressing Your Truth Store and you’ll automatically earn rewards credit on qualifying purchases. Watch your rewards credit add up as you shop! You will also receive rewards credit when someone uses your share link to purchase the Dressing Your Truth program.
When will I get my Dressing Your Truth Rewards Credit?
Rewards Credit will be available immediately after purchase. Your rewards credit will be added to your Account store credit and can be applied towards any Dressing Your Truth Store purchase at checkout.